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Technical Support

Last updated: 2026-04-14

Asset Tracker support for installation issues, subscription recovery, bug reports, feature questions, and privacy-related requests.

Contact

Email support

Send support requests to mike.zhang3679@gmail.com.

When possible, include your device model, iOS version, app version, and a short description of the issue.

What we can help with

App installation and launch issues
Subscription purchase or restore purchase problems
Data export, backup, or import questions
Incorrect display, calculation, or market data behavior
Bug reports and general product feedback

Response time

We generally aim to respond within 3 business days. Complex billing or platform-specific issues may take longer if coordination with Apple or third-party providers is required.

Privacy and account requests

For privacy-related questions, refer to the Privacy Policy. You can also use the same support email for data or account-related requests.